This Privacy Policy (“Policy”) explains how information is collected, used, and disclosed by Made Human LLC (“Made Human”, “we”, “us”, or “our”) in connection with your use of our website, https://madehuman.us (the “Website”), and other online services (collectively, the “Services”).
This Policy does not apply to any third-party websites, services, or applications (including those of our Partners) even if accessible through the Services.
When you use the Services, you consent to our collection, use, disclosure, and protection of information about you as described in this Policy.
Made Human is a limited liability company (LLC) registered in Wilmington, Delaware and headquartered in Philadelphia, Pennsylvania, USA. We have appointed Peter Coë at Made Human (email: help@madehuman.us) as our nominated representative to keep this Policy accurate and up to date.
IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE OUR SERVICES OR PROVIDE MADE HUMAN WITH YOUR PERSONAL INFORMATION.
This policy contains the following sections:
- What is Made Human?
- What information do we collect?
- How we use this information
- Why and how we share your information
- How we protect your information
- Additional information collected and use of cookies
- Your rights
- Links on our website
- California Privacy Rights
- Changes to policy
- Contact information
What is Made Human?
Made Human is a healthcare consultancy that supports new and established science-based companies, mainly in the US.
What information do we collect?
Information provided to us when interacting with our Services
Typically, prospective customers of Made Human will either directly or indirectly provide information to us. The types of information include (but are not limited to):
- Contact information, such as name, job title, email address, phone number); nature of inquiry or area of business interest; collected through web-forms, email or over the phone
Information we may automatically collect when you interact with our Services
When you use the Made Human website, certain information may be collected to analyse how you and others interact with the site. We use this information to make ongoing improvements to the overall user experience for our services. To achieve this we may use third-party services. The information we collect may include:
- Your IP address
- Location information (based on your IP address)
- Type of browser you use (eg: Chrome or Safari)
- Number of sessions per browser on each device
- Type of device (eg: Samsung) and operating system (eg: Android)
- Referrer information (eg: Facebook, Twitter)
- Time zone
- User preferences
- Web pages visited
We may (without limitation) de-identify, aggregate and analyse information collected through our services for our own internal research and marketing purposes. Aggregated data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature.
Purposes for which we will use your personal information
We have set out below, in a table format, a description of all the ways we may use your personal data, and which legal grounds we rely on to do so. Where appropriate, we have also identified the legitimate interest. Note that we may process your personal data for more than one lawful reason, depending on our specific purpose and interest.
Purpose/Activity | Data type | Lawful basis for processing & basis of legitimate interest |
To register you as a new customer | (a) Identity (b) Contact | Performance of a contract with you |
To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us | (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications | (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) |
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or Privacy Policy (b) Asking you to leave a review or take a survey | (a) Identity (b) Contact (c) Profile (d) Marketing and Communications | (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
To enable you to participate in a prize draw or competition; or to complete a survey | (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications | (a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business) |
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | (a) Identity (b) Contact (c) Technical | (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation |
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you | (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical | Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences | (a) Technical (b) Usage | Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
To make suggestions and recommendations to you about goods, services or information (eg: articles) that may be of interest to you | (a) Identity (b) Contact (c) Technical (f) Marketing and Communications | Necessary for our legitimate interests (to develop our products/services and grow our business) |
Use of cookies
Cookies are small amounts of information that are sent to and stored on your computer. They are used to identify you when you visit the Website, and to make your use of it more convenient. Cookies are used to remember usernames, passwords and preferences and to deliver a faster and more personalized service. If you do not wish to have cookies placed on your computer, you can disable some or all cookies in your internet browser. Turning cookies off, however, may mean you will be unable to enjoy this Website to its fullest, as some parts of it may become inaccessible or fail to function properly.
If you decide to stop using the Website and Services by unsubscribing to our email communications or deleting your account, you may also want to delete any cookies that we have placed on any device used to access the Website and Services.
For full information on our use of cookies, please see our Cookie Policy here.
How we use the information we collect
We, and third-party services we use, may use the information collected to provide our Services to you as described in this Policy.
Examples of how we may use your information:
- Deliver services
- Respond to queries about our Services
- Analyse how you interact with our Services so we can learn how to improve them
- For any other purpose described in this policy, or the Terms of Use
- To update you on changes to our Services
- To inform you of case studies and updates to our Services that you subscribe to receive